Friendly Wi-Fi Management

The growth in connected devices and streaming services that rely on Wi-Fi connectivity in the home has resulted in the need for smarter Wi-Fi networks that provide extended coverage. The increase in connected devices changed the way that we use technology. The average person owns multiple mobiles devices, smartphones, laptops, tablets, smartwatches, and they want to be connected to the internet wherever they are. Good connectivity is essential for all connected devices, as well as for the smart TV when streaming a movie, the video game console used for online gaming, or the wireless speakers playing music on the outdoor deck.

Wi-Fi Management Features

Advanced Toolset for Wi-Fi Network Optimization

Friendly’s Wi-Fi Management and Optimization toolset is a comprehensive and advanced set of tools. It enables the diagnostics, prevention, and resolution of Wi-Fi problems, plus support for standard Wi-Fi devices and QoE monitoring. Friendly’s Wi-Fi optimization enables service providers to offer strong and reliable wireless connectivity for all connected devices in the end-user environment.

The Friendly toolset provides a more reliable, stable, and monitored Wi-Fi ecosystem, including:

• Friendly Connect, a subscriber self-care mobile app
• Friendly’s TR-069/USP Call Center Portal with automated remote diagnostics and resolution of Wi-Fi related issues
• FT Wi-Fi Mesh Management – works with Wi-Fi Mesh & EasyMesh networks to employ multiple access points to form a unified network providing smart, efficient Wi-Fi connections
• NEW: Network Score
  Get a quick and accurate picture with Friendly’s Network Score feature. Understand five key performance indicators and take advantage of another way to optimize connectivity.

Friendly Network Score

The Friendly toolset for Wi-Fi Optimization enables service providers to:

• Quickly identify and resolve Wi-Fi related problems
• Dramatically reduce call handling times at support centers
• Reduce the number of calls to the call center by means of self-help features
• Improve the quality of services. including triple-play services
• Increase customer satisfaction and reduce churn

This comprehensive Wi-Fi optimization toolset solves a very acute problem that most CSPs face – “the internet is not working!” The prevalence of complaints to Call Centers that are connected to Wi-Fi-related issues is significant. Friendly’s toolset enables the easy and automatic prevention, detection, and resolution of Wi-Fi-related problems.

Case study: Finding the Best Wi-Fi Channel

Let’s take this very common support issue and look at how Friendly’s Wi-Fi optimization features can help.

We have a Wi-Fi connection with two neighboring routers, A & B. One of the neighboring routers, B, is transmitting the Wi-Fi signal on the same band as our home router. This is considered as an overlapping Wi-Fi channel and will interfere with the home Wi-Fi signal reception for our connected devices, which will, in turn, cause slower upload/download speeds and service degradation.

How can we fix this neighboring interference? Well, we can always ask the neighbor to switch to a different channel, but that’s not very realistic. We can also manually or automatically scan our neighboring Wi-Fi channels and select the one that has no interference.

Finding the best Wi-Fi Channel for your router would include:
1. Choosing a Wi-Fi frequency band
2. Checking a neighboring access point
3. Selecting a non-overlapping Wi-Fi channel

With Friendly Technologies’ platform, both customer support and the end-user can easily handle and resolve these Wi-Fi interference issues. The end-user can perform this operation independently using the Friendly Connect self-support application.