The Wi-Fi Experience Optimization
An advanced toolset for optimization of Wi-Fi network
Friendly’s Wi-Fi Optimization tool-set is a comprehensive and advanced set of tools for the diagnostics, QoE monitoring, prevention, and resolution of Wi-Fi problems including the support for standard Wi-Fi devices. Friendly’s Wi-Fi optimization enables carriers and CSPs to offer strong and reliable wireless connectivity for all connected devices in the end-user environment.
- Friendly Connect – subscriber self-care mobile app
- Wi-Fi optimization features for Friendly’s TR-069 Call Center Portal – fast, remote diagnostics and resolution of Wi-Fi related issues
- Wi-Fi mesh management – strong and reliable wireless connectivity for all connected devices in the end users home environment
By launching this new set of tools, Friendly Technologies enables service providers to:
- Quickly identify and resolve Wi-Fi related problems
- Dramatically reduce call handling times at support centers
- Reduce the number of calls to the call center – by means of self-help features
- Improve the quality of triple-play services
- Increase customer satisfaction and reduce churn
This comprehensive Wi-Fi optimization toolset solves a very acute problem that most CSPs face, namely, the prevalence of complaints to the Call Centers that stem from Wi-Fi related issues.
The new set of tools helps CSPs prevent, detect, and resolve WiFi related problems in a timely manner and save on support costs.
Friendly Connect App
- One app that provides a full network visibility
- Wi-F signal quality
- Wi-Fi resolution
- Self provisioning of Wi-Fi settings
- Speed test
- Device tools
Wi-Fi Optimization Features – Friendly Call Center Portal
The Friendly Wi-Fi Mesh solution enables carriers and CSPs to offer strong and reliable wireless connectivity for all connected devices in the end user’s home environment.
The Friendly solution incorporates automated self-installation and automated configuration of Wi-Fi mesh devices, a topological map of the devices installed at home, easy modifications to network name and password, problem diagnostics and repair, call center tools, and self-healing tools. Friendly’s WiFi mesh solution offers quality monitoring, diagnostics, and problem resolutions.
This joins Friendly’s TR-069 device management line of products, including the most comprehensive solution for all Wi-Fi issues in the connected home.
Friendly’s Wi-Fi mesh solution comes with an app for setup guidance and control and is fully customizable.