Call Center Portal

Provisioning Portal

Streamline the entire lifecycle of FTTH and broadband services.


Friendly’s Provisioning Portal automates the provisioning of subscribers to Data, VoIP and IPTV services, dramatically reducing the cost per subscriber by avoiding the need for truck-roll and complicated enrollment processes. The provisioning portal offers a single unified interface for the provisioning of all device types. It serves as a front end to all the back-office systems involved in the provisioning process.

The portal enables non-technical subscribers to seamlessly install and have their devices configured automatically and automatically activate additional services without having to call support or request an onsite technician. A plug-and-play solution, it requires the user to simply connect the device to the broadband line and sit back while everything is configured and working. The system enables easy integration with the back-office system and supports a wide variety of provisioning and re-provisioning scenarios.

voip portal

Provisioning Scenarios

  • Pre-registered CPE – The Carrier/CSP knows in advance which subscriber will receive a specific CPE. The pre-registration of the CPE in the ACS is performed automatically by the back-office systems via the NBI (Northbound Interface) or manually.
  • Un-registered CPE – The Carrier/CSP doesn’t know which subscriber received the CPE, and therefore can’t associate the subscriber with a specific CPE serial number in advance.
  • Un-Bundling Scenario (Unknown user) – When the Carrier provides network infrastructure services to multiple independent ISPs, the subscriber needs to be identified by the system.
  • WiMax Device Provisioning – Special scenario for WiMax providers.

Re-Provisioning Scenarios

The provisioning process is also used in cases where the user resets his CPE to default factory settings. In this case, the CPE will be automatically configured and will be activated again automatically. This process is called Re-provisioning.

Simplifying North-Bound Interfaces

Using the basic NBI’s of TR-069/TR-369 can be a daunting task as different interfaces must be created for every device type since each device type uses other parameters. Friendly’s TR-069/TR-369 Provisional Portal dramatically simplifies this process. It serves as an abstraction layer, mediating between Friendly’s TR 069 ACS software and external automatic or manual provisioning systems. This abstraction layer allows the addition of new device types without the need to create specific interfaces for each device.