Today’s landscape is highly competitive, with subscribers having the freedom to select services from multiple service operators. As a result, service providers today are facing high churn rates. In order to reduce churn rates, service operators work harder at offering a better customer experience and ensuring that services meet customer expectations. Operators understand that providing consistently reliable and high-quality service through effective QoE measurement will lead to increased subscriber satisfaction and loyalty over time and a drop in churn.
Friendly Technologies’ QoE Monitoring measures quality of service at the subscriber endpoint. Based on the unique ‘QoE Proxy’ technique, which facilitates the observation of TR 069 performance, Service Operators can proactively identify problems before they are felt by the customer, reducing service calls and churn and increasing satisfaction.
Friendly QoE Monitoring Pro verifies quality levels and KPIs of the broadband connectivity and service. If performance degradation or threshold violations are detected, the system sends an alarm notification and appropriate preventative actions can be taken. The application provides a broader view of the system in its entirety, rather than a limited assessment based on where degradation is located.
Measuring and understanding Subscriber’s Quality of Experience is highly important for the following segments:
xDSL, Cable, ONT services – Ensure smooth service operation and high throughput.
4G LTE Mobile Broadband – Maximize radio network performance.
IPTV OTT services – Avoid image pixelization, freezing, and zapping delays.
Business Customers – Guarantee SLA.
Friendly’s QoE & Monitoring solution enables to measure the service quality, network performance, and traffic utilization as experienced by the subscriber.
Friendly’s QoE collects, analyzes, stores, and presents KPIs and QoE measurements.
Granular Reporting
Historical reporting of KPIs measurements and QoE data
Daily, weekly and monthly reports
Patterns and trends analysis o Forecasting capabilities
Quick identification and resolution of network problems
Threshold Crossing Alerts
TCA (Threshold Crossing Alerts) for conditional alarm generation on predefined violations
Violation engine – thresholds may be arbitrary expressions or functions of several KPIs collected on more than just one device
Alarm list – view all open alarms o Alarm severity – minor, major, critical o SNMP Alarm to higher-level umbrella NMS systems
Alarm to Emails
Carrier Class & Scalability
“QoE Proxy” based
Robust, scalable architecture design for monitoring millions of end-user devices
High-availability, application cluster, no single point of failure
Zero interruption to ACS activity
Standard Base
Multi-protocol support TR-069, SNMP, and OMA-DM
Eliminate the need for embedded clients installed at the CPE side
Integration to 3rd party systems
Easily export data to CSV / XML Files
Web Services SOAP API
Direct database access
SNMP alarms
Management of single and multiple CPEs per user
CPE and customer profile management
User management
Mass Update / CPE Group Update
Software/Firmware Image Management
CPE Policy Management
CPE based events triggering
Support of devices connected to the router (TR-111)
Full support of the TR-69 specs
Complete API/NBI to external applications
Benefits of QoE Monitoring
Enables provisioning and delivery of value-added services
Supports all routers, set-top boxes (STBs), ATAs, cameras, IP phones with no additional development
Improve subscriber’s QoS
Reduces the cost of provisioning new subscribers and new services
