The Friendly Telecom Line of Products is expertly crafted to master the complexities of the Customer Premises Equipment (CPE) lifecycle, from the initial unboxing to insightful data analytics. Our suite, featuring the pioneering Friendly Unified Device Management and the innovative Service Orchestration Portal, empowers service providers to streamline operations, enhance customer experiences, and unlock valuable insights.
TR-069 Device Management
Installed by hundreds of carriers and CSPs worldwide, Friendly’s TR-069 platform is a unified, scalable, and robust device management solution enabling carriers and CSPs to automate the deployment and support of Data, VoIP, IPTV, and FTTH.
Wi-Fi Experience
Friendly’s Wi-Fi Management and Optimization toolset is a comprehensive and advanced set of tools. It enables the diagnostics, prevention, and resolution of Wi-Fi problems, plus support for standard Wi-Fi devices and QoE monitoring
QoE & Analytics
Friendly Technologies’ QoE Monitoring measures the quality of service at the subscriber endpoint. Service providers can proactively identify problems before they are felt by the customer, reducing churn and increasing satisfaction
User Services Platform
TR-369/USP is a new standard is a more flexible, secure, and streamlined way to manage both existing use cases of TR-069 and new connected services focused around IoT and Smart Home, at scale.
Technical Support Center
Reduce your operational costs and modernize the standard customer support and technical support workflows. We provide your CSR team with a set of tools to increase its efficiency.
Self-Support Portal & Mobile App
Friendly’s Self-Support Portal and Mobile App is designed with the end-user in mind. End-users can now enjoy the convenience of self-support at their fingertips.
Speed & Latency Testing
The tool is designed for US broadband carriers and Wireless Internet Service Providers who are recipients of CAP high-cost universal service support and is also compatible with most international regulatory requirements.
BI Report Generator
Friendly’s Business Intelligence (BI) Report Generator integrates with some of the most popular third-party solutions and enables the quick and easy generation of fully-featured reports, including important KPIs.
Provisioning Portal
Friendly’s Provisioning Portal automates the provisioning of services, dramatically reducing the cost per subscriber by avoiding the need for truck-roll and complicated processes, ensuring a smoother user experience.
At the heart of our solutions is a commitment to simplifying the management of diverse device ecosystems. Whether it’s seamless provisioning, efficient management, or harnessing intelligent insights, our products are designed to elevate service delivery to new heights. With Friendly Technologies, orchestrate every step of the CPE lifecycle with unmatched precision and efficiency, ensuring reliability, security, and satisfaction in every customer interaction. Embrace the future of telecom with solutions that are as forward-thinking as your vision.
Ready to learn more about Friendly’s powerful, fully-featured device management capabilities?
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