Case Study Snapshot: Tiscali Italy

Tiscali, one of Italy’s most recognized broadband providers, has relied on Friendly Technologies since 2013 to manage its growing fleet of customer devices. Using Friendly’s Unified Device Management Platform (UDMP), Tiscali oversees hundreds of thousands of CPEs across its national network, maintaining service quality, operational efficiency, and customer satisfaction.

The deployment includes key modules such as the ACS engine, Management Portal, Provisioning tools, Support Portal, and Northbound API (NB API). Fully integrated into Tiscali’s backend systems, the platform provides real-time diagnostics, remote device management, and automated provisioning. These tools have significantly improved first-call resolution rates, reduced support costs, and enabled fast adaptation to new device models and firmware updates.

With Friendly’s vendor-agnostic, multi-protocol architecture, Tiscali maintains long-term flexibility in how it manages devices, introduces new services, and scales its infrastructure—without being locked into specific hardware or custom development.

About Tiscali and Italy’s Broadband Market

Tiscali, headquartered in Cagliari and founded in 1998, is a major player in Italy’s telecom sector, offering internet and voice services across fiber, DSL, and fixed wireless networks. It serves a wide range of residential and business customers throughout the country.

Italy is among Europe’s most digitally connected nations, with a competitive telecom landscape and consumers demanding fast, stable internet and responsive technical support. Providers must offer both reliable connectivity and efficient service operations to succeed.

Tiscali’s investment in scalable device management reflects its commitment to digital modernization and customer experience leadership in a market known for its high expectations.

About Friendly Technologies

Friendly Technologies is a global leader in device and IoT management, trusted by Tier-1 operators worldwide. Its Unified Device Management Platform enables seamless control over any device, network, or protocol, offering advanced diagnostics, provisioning, and analytics tools.

With a strong presence in Europe and over a decade of collaboration with Tiscali, Friendly has demonstrated its ability to deliver long-term value through scalable, future-ready solutions. Whether managing hundreds of thousands or millions of devices, Friendly empowers providers like Tiscali to support growth, reduce churn, and maintain an exceptional quality of service.