Romania Telecom (RTC) extends Friendly’s TR-069 support licences and deploys Friendly Call Center application
Romania Telecom (RTC) extended their system to support over one million CPEs. Additionally, RTC deployed Friendly Call Center application, which is part of Friendly’s TR-069 full solution. It is targeted to customer support reps (CSRs) for managing a specific CPE during a call from a user. The software enables the CSR to diagnose and solve problems remotely on the user’s CPEs. The solution supports modem/routers, IPTV/STBs, ATA/VoIP, storage devices, media centers, etc.
About Romania Telecom:
Romania Telecom (RTC) is a company that provisions high quality communication, entertainment and IT solutions. Romania Telecom offers reliable, innovative and easy-to-use services, from the traditional fixed telephony to high quality Internet, digital TV, to the most secure hosting data center in Romania, voice and data bundled services and a permanently supervised and improved Customer Care program.