Products

An advanced toolset for the optimization of Wi-Fi networks

Friendly’s Wi-Fi Optimization tool-set is a comprehensive and advanced set of tools for the diagnostics, QoE monitoring, prevention, and resolution of Wi-Fi problems including the support for standard Wi-Fi devices. Friendly’s Wi-Fi optimization enables carriers and CSPs to offer strong and reliable wireless connectivity for all connected devices in the end-user environment.

• Friendly Connect – subscriber self-care mobile app
• Wi-Fi optimization features for Friendly’s TR-069 Call Center Portal – fast, remote diagnostics and resolution of Wi-Fi related issues
• Wi-Fi mesh management – strong and reliable wireless connectivity for all connected devices in the end users home environment

By launching this new set of tools, Friendly Technologies enables service providers to:

• Quickly identify and resolve Wi-Fi related problems
• Dramatically reduce call handling times at support centers
• Reduce the number of calls to the call center – by means of self-help features
• Improve the quality of triple-play services
• Increase customer satisfaction and reduce churn

This comprehensive Wi-Fi optimization toolset solves a very acute problem that most CSPs face, namely, the prevalence of complaints to the Call Centers that stem from Wi-Fi-related issues.

The new set of tools helps CSPs prevent, detect, and resolve Wi-Fi-related problems in a timely manner and save on support costs.

Friendly Connect App

• One app that provides a full network visibility
• Wi-F signal quality
• Wi-Fi resolution
• Self provisioning of Wi-Fi settings
• Speed test
• Device tools