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Friendly One-IoT™ Device Management

Every Device, Any Network, One IoT Solution.

Friendly One-IoT is Trusted by Tier 1 IoT Service Providers

Friendly’s One-IoT™ DMP is a powerful, cloud-based platform designed to simplify and optimize the management of your IoT devices. Whether you’re an IoT solution provider, device vendor, telecommunications carrier, or enterprise looking to harness the power of automation, Friendly One-IoT™ provides the robust foundation you need.

Our platform offers a comprehensive suite of tools to manage your entire IoT ecosystem, from device provisioning and configuration to data collection, analysis, and security. With Friendly One-IoT™, you can efficiently monitor and control your devices, ensuring optimal performance and maximizing the value of your IoT investment.

Device Lifecycle Management

Maximizing Value for IoT Projects of Any Kind

Effective device lifecycle management is essential for realizing the full potential of IoT deployments. Friendly Technologies’ One-IoT™ Device Management Platform offers a comprehensive suite of tools to streamline every stage of a device’s lifecycle, from initial provisioning to end-of-life management.

By leveraging these capabilities, businesses can achieve greater control, efficiency, and value from their IoT investments.

This diagram showcases the Friendly IoT Platform at the center, highlighted in an orange circle, with various features of lifecycle management radiating outwards in a circular structure. These features are represented by icons and labeled as follows:</p>
<p>Device Provisioning - Located on the left, represented by an icon of a device with a cog, indicating the capability to provision and manage devices within the IoT ecosystem.<br />
Open Smart API - Positioned below Device Provisioning, shown with an interconnected network icon, illustrating the platform’s capability to integrate with other systems using an open API.<br />
Application Enablement - Below Open Smart API, depicted with a gear icon, representing the platform's ability to enable and support various applications.<br />
Data Collection & Analytics - At the bottom left, represented by a bar chart icon, demonstrating the platform's ability to collect data from devices and provide analytics for insights.<br />
Battery Life Management - Shown at the top right, with an icon of a battery, indicating the platform's feature for managing the battery life of connected devices.<br />
Firmware Updates - Below Battery Life Management, depicted by a gear with a refresh symbol, representing the platform's ability to handle over-the-air firmware updates.<br />
Group Campaigns - Positioned below Firmware Updates, illustrated by an icon featuring a group of people and a globe, indicating the capability to manage and launch group campaigns for multiple devices.<br />
Remote Diagnostics & Repair - Shown further below, with an icon of a wrench and device, demonstrating the platform’s capability for remote troubleshooting and repair.<br />
Event Triggering - At the bottom right, represented by a calendar and gear icon, indicating the ability to set up and manage event triggers for device actions.<br />
The term 'lifecycle management' is displayed in the top left in orange text, reinforcing that the Friendly IoT Platform provides comprehensive device lifecycle management capabilities.

Supported IoT Devices

The Friendly One-IoT™ Device Management Platform supports a wide range of IoT devices, including meters, sensors, gateways, and modems. This allows businesses to connect and manage a variety of assets and collect data from various sources.

IoT devices supported by software

Friendly One-IoT™ Device Management Platform supports a variety of IoT modules, including NB-IoT, CAT-M1/M2, 3G, 4G, 5G, NTN, and System-on-Chip modules. These modules can be used to connect a variety of devices to the internet, such as sensors, meters, and gateways.

gear

Meters & Sensors

Connect to a variety of meters and sensors. These devices can be used to collect data about a variety of things, such as energy consumption, temperature, and humidity.

icon iot

IoT Gateways

Support a variety of IoT gateways, including LoRaWAN gateways and LPWAN gateways. Connect a variety of devices to the internet, such as sensors, meters, and other IoT devices.

gear

Modems & Routers

Experience freedom from vendor lock-in. One-IoT™ is compatible with a variety of modems and routers, including 3G, 4G/LTE, 5G, NB-IoT, and CATM1, NTN modems and routers.

Use Cases

Friendly One-IoT for Any Vertical

Our solutions address critical challenges and drive operational efficiency by providing real-time data, actionable insights, and seamless device management. From optimizing water distribution to revolutionizing transportation, our platform empowers businesses to make data-driven decisions and achieve sustainable growth.

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Automated Water Meter Reading (AMR)

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Heat Meter Infrastructure Metering

vending machine icon

Vending Machine Just-in-Time (JIT) Monitoring

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Asset Tracking Wildlife

globe with leaves icon

Environmental Sensing

bus ticket icon

Public Transportation Electronic Ticketing

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Public Utilities Asset Management

electric bike icon

eBike Management and Service Enablement

industrial icon

Industrial Automation Integration and Sensor Fusion

Automated Water Meter Reading (AMR)

Revolutionizing Water Management 

Europe’s complex heat meter infrastructure demands a sophisticated management solution. Friendly Technologies delivers with our Friendly One-IoT™ DM platform, designed to streamline heat meter provisioning, real-time data reads, and operational analysis.

By partnering with leading meter vendors in Europe including in: Finland, Sweden, France, Germany, Spain, Italy, and beyond, we provide utilities and service providers with a comprehensive solution to:

  • Improved operational efficiency: Real-time water consumption data enables optimized resource allocation, leak detection, and proactive maintenance.
  • Enhanced customer experience: Accurate and timely billing, along with early detection of anomalies, leads to increased customer satisfaction and reduced disputes.
  • Data-driven decision-making: Comprehensive water usage data empowers utilities to make informed decisions about infrastructure investments, water conservation initiatives, and pricing strategies.

With One-IoT, water utilities can confidently address the challenges of water management and build a sustainable future.

 Heat Meter Infrastructure Metering

Precision Heat Metering 

Europe’s complex heat meter infrastructure demands a sophisticated management solution. Friendly Technologies delivers with our Friendly One-IoT™ DM platform, designed to streamline heat meter provisioning, real-time data reads, and operational analysis.
By partnering with leading meter vendors in Europe including in: Finland, Sweden, France, Germany, Spain, Italy and beyond, we provide utilities and service providers with a comprehensive solution to:

  • Enhance billing accuracy: Precise heat consumption measurements lead to fair and transparent billing.
  • Optimize energy efficiency: Identify heat loss and consumption patterns to implement energy-saving measures.
  • Improve grid management: Real-time data enables efficient grid operation and demand response initiatives.

Our platform ensures seamless integration with existing systems, making it easy for utilities to adopt and benefit from advanced heat metering technology.

Vending Machine Just-In-Time (JIT) Monitoring

Optimize Vending Operations 

Friendly Technologies is transforming the vending machine industry with our innovative JIT monitoring solution. By providing real-time data on product inventory, machine status, and customer behavior, we help vending operators maximize sales, reduce costs, and enhance customer satisfaction.

Our platform, deployed successfully for Coca-Cola’s over 80,000 Freestyle vending machines in North America, delivers:

  • Inventory optimization: Prevent stockouts and overstocking by accurately tracking product levels.
  • Increased revenue: Identify popular products and optimize product placement for maximum sales.
  • Improved maintenance: Monitor machine health and performance to schedule preventative maintenance efficiently.
    Enhanced customer experience: Ensure product availability and minimize downtime, leading to higher customer satisfaction.

With Friendly One-IoT™, vending operators can gain a competitive edge by optimizing their operations and delighting customers.

Asset Tracking Wildlife

Protecting Our Planet’s Biodiversity with IoT Technology

Friendly Technologies is proud to support critical wildlife conservation efforts through our advanced asset tracking solutions in India, Sri Lanka and Africa. By equipping animals with state-of-the-art tracking devices, we provide invaluable data to researchers, conservationists, and wildlife management agencies.
Our platform empowers organizations to:

  • Monitor animal behavior: Gain insights into migration patterns, habitat preferences, and social interactions.
  • Protect endangered species: Track vulnerable animals to prevent poaching, habitat destruction and community encroachment.
  • Manage wildlife populations: Optimize wildlife management strategies based on real-time data.
  • Respond to threats: Quickly locate and rescue animals in danger.

With the Friendly One-IoT™ Device Management Platform, we’re helping to safeguard our planet’s biodiversity and ensure the survival of countless species.

Environmental Sensing

Protecting Our Environment

Friendly Technologies is at the forefront of environmental monitoring with our advanced sensing solutions. By leveraging low-power wide-area networks (LPWAN) technologies like NB-IoT, in partnership with leading sensor manufacturers such as Adeunis, with technology providers such as Quectel, Qualcomm, and others, we provide comprehensive environmental data to support a wide range of applications.

Our platform enables:

  • Air quality monitoring: Track pollutants like CO2, VOCs, and particulate matter to assess air quality and identify pollution hotspots.
  • Climate change research: Collect long-term data on temperature, humidity, and pressure to study climate patterns and their impacts.
  • Indoor air quality management: Monitor indoor environments for CO2 levels, VOCs, and humidity to optimize ventilation and improve occupant health.
  • Fuel/Gas Stations: Fuel stations present a unique set of environmental challenges due to the handling of volatile substances. To ensure the safety of both workers and the public, monitoring for noxious gases is crucial. Common gases monitored at fuel stations include:
      • Benzene: A known carcinogen, benzene is a component of gasoline and can evaporate into the air.
      • Volatile Organic Compounds (VOCs): These include hydrocarbons that contribute to air pollution and smog formation.
      • Carbon Monoxide (CO): Produced from incomplete combustion of gasoline, CO is a hazardous gas that can be lethal.
      • Hydrogen Sulphide (H2S): While less common, H2S can be present in certain types of fuel and is highly toxic.

By continuously monitoring these gases, fuel station operators can identify potential leaks, ensure compliance with environmental regulations, and protect the health and safety of their employees and customers.

Precision agriculture: Optimize crop yields and resource management through soil moisture, temperature, and humidity monitoring.

Public Transportation Electronic Ticketing

A Seamless Journey

Friendly Technologies is driving the future of public transportation with our advanced electronic ticketing solutions. By providing a robust platform for managing ticketing devices, fare collection, and passenger data, we empower transportation authorities to deliver a seamless and efficient passenger experience.

Our platform supports a wide range of ticketing technologies, including contactless cards, mobile payments, and QR codes, ensuring accessibility for all passengers. Key benefits include:

  • Improved passenger experience: Faster boarding times, reduced queues, and convenient fare payment options.
  • Enhanced revenue generation: Accurate fare collection, fraud prevention, and new revenue streams through value-added services.
  • Data-driven insights: Real-time passenger data to optimize service levels, route planning, and resource allocation.
  • Operational efficiency: Streamlined ticketing operations, reduced administrative burdens, and improved maintenance management.

With Friendly Technologies, transportation authorities can create a world-class public transportation system that meets the evolving needs of passengers and the city.

Public Utilities Asset Management

Optimizing Critical Infrastructure

Friendly Technologies empowers public utilities to effectively manage their vast and critical asset infrastructure through our Friendly One-IoT™ DM platform integration to advanced asset management solutions. By connecting remote assets with our One-IoT™ platform, utilities can gain real-time visibility, optimize operations, and extend asset lifespan.
Our platform supports a wide range of asset types, including:

  • Water infrastructure: Pumps, valves, meters, treatment plants, and distribution networks.
  • Energy infrastructure: Power plants, substations, transformers, and distribution lines.
    Key benefits of our asset management solution include:

  • Predictive maintenance: Monitor asset health and performance to schedule maintenance proactively, preventing costly breakdowns.
  • Optimized resource allocation: Efficiently allocate resources based on real-time asset data and performance metrics.
  • Improved operational efficiency: Streamline asset management processes, reduce downtime, and enhance overall system reliability.
  • Risk mitigation: Identify potential issues early and take corrective actions to prevent service disruptions.
  • Compliance adherence: Ensure compliance with industry regulations and standards through robust data management and reporting.
  • Enhanced security: Protect critical infrastructure from cyber threats through advanced security measures, including encryption, authentication, and access control.

With Friendly Technologies, public utilities can build a resilient and sustainable infrastructure that delivers essential services to communities.

eBike Management and Service Enablement

A Smooth Ride

Friendly Technologies offers a comprehensive solution for managing e-bike fleets and providing exceptional rider experiences. Our platform empowers e-bike operators to optimize operations, enhance customer satisfaction, and maximize the lifespan of their fleet. Key features and benefits include:

  • Real-time tracking: Monitor e-bike locations, battery levels, and usage patterns for efficient fleet management.
  • Geofencing: Define virtual boundaries to optimize bike distribution, prevent theft, and ensure compliance with regulations.
  • Smart charging: Optimize charging schedules, battery health, and energy consumption.
    Predictive maintenance: Identify potential issues based on e-bike usage data and schedule maintenance proactively.

  • Theft prevention: Implement advanced security features, such as GPS tracking and remote immobilization.
  • User management: Efficiently manage rider accounts, subscriptions, and payment processing.
  • Data analytics: Gain valuable insights into rider behavior, usage patterns, and fleet performance to optimize operations.

With Friendly Technologies, e-bike operators can deliver a seamless and reliable service, attracting and retaining customers.

Industrial Automation Integration and Sensor Fusion

Driving Industry 4.0 to be Future Ready

Friendly Technologies empowers industrial enterprises to harness the power of IoT and industrial automation through our advanced integration and sensor fusion platform. By seamlessly connecting disparate systems and devices, we enable businesses to optimize operations, improve efficiency, and drive innovation.
Industry 4.0 Integration:
Our platform seamlessly integrates with core industrial automation components such as:

  • SCADA (Supervisory Control and Data Acquisition): Collect, monitor, and control industrial processes through a centralized system.
  • PLC (Programmable Logic Controller): Automate industrial processes and equipment through programmable logic.
  • RTU (Remote Terminal Unit): Monitor and control remote equipment and processes.

Sensor Fusion:
We combine the power of industrial sensors with IoT technologies to create a comprehensive and intelligent data ecosystem. By fusing data from various sensors, we enable:

  • Predictive maintenance: Monitor equipment health and predict failures to minimize downtime and optimize maintenance schedules.
  • Process optimization: Analyze real-time data to identify inefficiencies and improve process performance.
  • Quality control: Monitor product quality parameters and detect defects early in the production process.
  • Energy management: Optimize energy consumption by monitoring energy usage and identifying opportunities for efficiency improvements.

Key Benefits:

  • Increased productivity: Optimize production processes, reduce downtime, and improve overall equipment effectiveness
    (OEE). 
  • Enhanced decision-making: Leverage real-time data and analytics to make informed business decisions.
    Improved product quality: Ensure consistent product quality through advanced monitoring and control. 
  • Reduced costs: Optimize resource utilization, minimize waste, and lower operational expenses.

Industry Examples:

  • Manufacturing: Optimize production lines, improve product quality, and ensure supply chain visibility.
  • Energy: Monitor and control power generation, distribution, and consumption for increased efficiency and grid stability.
  • Oil and gas: Optimize extraction, refining, and distribution processes to improve safety and profitability.
  • Building automation: Control HVAC, lighting, and security systems for energy efficiency and occupant comfort.

With Friendly Technologies, businesses can unlock the full potential of Industry 4.0 and achieve a competitive advantage.

One Platform – Many IoT Protocols

Friendly One-IoT™ Device Management supports a variety of protocols, including LwM2M, MQTT, MQTT-SN, TR-369 USP, TR-069, COAP, and HTTP endpoints as well as Custom protocols. This allows businesses to connect a variety of devices to Friendly’s One-IoT™ Device Management Platform and collect data from a variety of sources.

Key Features of One IoT Device Management

Main Features

features onboarding

Automated Onboarding

Features data collection

Data Collection & Analytics

features firmware

Firmware (FOTA) & Configurations Group Updates

features remote diagnostics

Remote Diagnostics & Repair

Features multi tenancy

Unlimited Multi Tenancy

features event triggering & actions

Event Triggering & Actions Upon Event

features battery lifecycle

Battery Lifecycle Management

features secured device connection

Secured Device Connectivity

from the edge to the cloud

features flexible deployment

Flexible Deployment

any cloud and on-prem

features easy integration

Easy Integration with Application Enablement & Data Lake

and more!

By optimizing these critical functions, businesses can enhance operational efficiency, reduce costs, and drive innovation.

 

  • Device Provisioning: Seamlessly onboard new devices into the IoT fleet, ensuring rapid secure deployment and configuration. This accelerates time-to-market and minimizes operational overhead.
  •  Battery Life Management: Optimize battery performance through intelligent charging, power-saving modes, and predictive maintenance, extending device lifespan and reducing operational costs.
  •  Firmware Updates: Ensure devices are always running the latest firmware with efficient and secure over-the-air (OTA) updates, enhancing device functionality and security.
  • Group Campaigns: Manage and execute mass device configurations and actions efficiently, saving time and reducing errors.
  • Remote Diagnostics & Repair: Identify and troubleshoot device issues remotely, minimizing downtime and field service costs.
  • Events Triggering: Create automated workflows based on device events, enabling proactive response and optimization.
  • Data Collection & Analytics: Gather and analyze device data to extract valuable insights for improving operations and decision-making.
  •  Application Enablement: Integrate seamlessly with various applications and platforms to unlock the full potential of IoT data.
  • Open Smart API: Provide flexible integration options through open APIs, empowering developers to build custom IoT solutions.

Modules

Friendly One-IoT is a modular solution to enable full IoT device management.

Multi-Protocol IoT Engine and Smart Layer™

Module provisioning portal

Provisioning Portal

Manages device onboarding, configuration, and lifecycle management.

Module application enablement

Application Enablement

Facilitates the development and deployment of IoT applications.

Module IoT data collection

IoT Data Collection

Collects and stores device data from various sources.

Module rules engine

Rules Engine

Enables the creation of custom business logic and automation rules.

Module management portal

Management Portal

Provides a centralized interface for managing devices, users, and system settings.

Module AI/DM

AI/ML Automated DM Function

Leverages artificial intelligence and machine learning for predictive analytics and automated decision-making.

Module technical portal

Technical Portal

Enables field technicians to diagnose and troubleshoot device issues remotely.

Module APIs

APIs

The platform includes Comprehensive REST API to integrate with third parties’ applications and Clouds.

Cloud Integration

Our platform is cloud-native, offering seamless integration with leading cloud platforms. This enables you to leverage the power of cloud computing for data storage, processing, and analysis, as well as benefit from scalability and security advantages.

Unified Architecture

The Friendly One-IoT™ Device Management architecture is a robust and scalable platform designed to manage the entire lifecycle of IoT devices. It provides a unified solution for connecting, managing, and deriving value from a diverse range of IoT devices and networks. The architecture is centered around a Multi-Protocol IoT Engine and Smart Layer™, which enables seamless integration with various IoT protocols and technologies.

This diagram illustrates the architecture of Friendly Technologies’ IoT and device management solution. At the center is the Multi-Protocol IoT Engine and Smart Layer, which supports a variety of protocols including TR-069, TR-369 USP, LwM2M, MQTT, MQTT-SN, CoAP, SCEF, HTTP/S, and others. Above this are Portals and Modules, including the Provisioning Portal, Data Collection, Management Portal, Technician Portal, Application Enablement, Rule Engine, and AI/ML Automated Device Management (DM) Function. To the right, Business Analytics and a Data Lake are shown as key components. Below the engine, various network types such as FTTx, xDSL, FWA, 4G/5G, NB-IoT, LoRaWAN, and LTE-M are supported, alongside diverse hardware like IoT Gateways, IoT Sensors, M2M Modems/Routers, LoRa devices, and Embedded Computing Devices. To the left, the diagram includes connectivity to Non-IP Data Delivery NIDD Devices, Third Party Platforms via API, and integration with 3GPP Rel 16 SCEF. Additionally, there is connectivity management support for eSIM/eUICC.

Solution Components/Modules

The architecture diagram illustrates the key components and functionalities of the One-IoT Device Management Platform:

Portals and Modules

  • Provisioning Portal: Manages device onboarding, configuration, and lifecycle management.
  • Data Collection: Collects and stores device data from various sources.
  • Management Portal: Provides a centralized interface for managing devices, users, and system settings.
  • Technician Portal: Enables field technicians to diagnose and troubleshoot device issues remotely.
  • Application Enablement: Facilitates the development and deployment of IoT applications.
  • Rules Engine: Enables the creation of custom business logic and automation rules.
  • AI/ML Automated DM Function: Leverages artificial intelligence and machine learning for predictive analytics and automated decision-making.

Multi-Protocol IoT Engine and Smart Layer™:

  • Acts as the core of the platform, handling protocol conversions, data aggregation, flow control & processing, and device management functions.
  • Maintains a standard universal data model for all device types, such that any device management functions can be executed in a standard fashion across the board, regardless of the underlying connected protocol.
  • Protocol Adaptors support a wide range of protocols mediation, including LwM2M, MQTT, MQTT-SN, CoAP, SCEF, HTTP/S, TR-069, TR-369 USP, and with the ability to add custom protocols.

Connectivity Management

  • Supports various network technologies such as NTN, Fixed Line, FWA, 4G/5G, RedCap, NB-IoT, LTE-M, and LoRaWAN / LPWAN.
  • Manages non-IP data delivery (NIDD) devices via the operators SCEF/NEF elements and eSIM/EUICC connectivity management integration.

Data Flow and Processing

Data flows from IoT devices through the connectivity layer to the Multi-Protocol IoT Engine. The engine processes and enriches the data before routing it to appropriate modules and data stores. The Data Collection Portal aggregates and stores data for analysis and reporting.

Business Analytics and Integration

The platform integrates with third-party business analytics tools and platforms through APIs to provide actionable insights and support decision-making.

Flexible Deployment Options

Friendly One-IoT Device Management offers flexible deployment options, catering to both on-premises and cloud-based needs, supported by unparalleled customer service and robust cybersecurity measures.

Deployment Options 

  • On-Premises: Installation at customers’ premises (physical and/or virtual servers).
  • Private Cloud: Installation on a cloud provided by the customer or provided by Friendly.
  • Public Cloud: Hosted solution provided by Friendly on a public cloud as a tenant.

Unique Technologies

Friendly Technologies’ One-IoT platform is built on a foundation of cutting-edge technologies that deliver unparalleled device management and control.

Smart Layer Technology

At the core of our platform lies the Smart Layer technology, a sophisticated engine that orchestrates seamless device onboarding, provisioning, and management. This intelligent layer enables rapid device deployment, configuration, and lifecycle management, significantly reducing time-to-market and operational overhead.

Device Onboarding Automation

Our platform excels in automating the device onboarding process, simplifying the integration of new devices into your IoT ecosystem. With streamlined configuration and provisioning, you can accelerate time-to-value and focus on core business operations.

AI-Driven Insights

Leveraging advanced AI algorithms, One-IoT provides actionable insights from your IoT data. Predictive analytics, anomaly detection, and optimization recommendations empower you to make informed decisions and drive operational excellence.
By combining these core technologies, Friendly One-IoT delivers a robust and scalable solution that empowers businesses to harness the full potential of the IoT.

One IoT Bridge™ (Device Twin)

Seamless Integration with Microsoft Azure IoT

The Friendly One IoT Bridge™ is a powerful integration tool that seamlessly connects your IoT devices to the Microsoft Azure IoT ecosystem. By acting as a bridge between your devices and the cloud, it simplifies the complexities of IoT integration and accelerates time-to-market for your IoT solutions.

Our bridge offers a full plug-and-play experience, providing pre-configured templates for device onboarding, monitoring, and control within the Azure IoT environment. This eliminates the need for extensive custom development, saving you time and resources. With support for a wide range of IoT device and protocols, the One IoT Bridge™ ensures maximum compatibility and flexibility.

By leveraging the capabilities of Azure IoT, including IoT Central, IoT Hub, and Device Provisioning Service (DPS), you can build robust and scalable IoT applications. The bridge facilitates bidirectional communication between your devices and the cloud, enabling real-time data exchange, remote device management, and advanced analytics.

Whether you’re building a new IoT solution or migrating existing devices to the cloud, the Friendly One IoT Bridge™ is your key to unlocking the full potential of Azure IoT.

The same One IoT Bridge™ (Device Twin) can be realized for AWS IoT and Google Cloud core.

Whether you’re building a new IoT solution

We Support the Latest Technology

Leverage the power of the latest technologies to enable you smooth operation with our Future Ready solutions.

Some of the technologies used by Friendly, including Kubernetes, Angular, AI, Kafka, SCEF/NEF, Microsoft BI, Pub/Sub, and REST.

Watch a Quick Overview of Friendly One-IoT Device Management