Case Study Snapshot: MiFibra Peru

MiFibra, a growing broadband provider in Peru, partnered with Friendly Technologies in 2025 to upgrade its device management and enhance service quality for its nationwide customer base. Seeking to replace a legacy system that no longer met its operational needs, MiFibra selected Friendly’s Unified Device Management Platform (UDMP) to drive visibility, automation, and service reliability across its broadband network.

The deployment included core modules such as the ACS engine, QoE Monitoring, Provisioning Portal, Support Portal, and Wi-Fi Optimization. These tools gave MiFibra real-time insight into customer premises equipment (CPE) performance while enabling faster, smarter troubleshooting across thousands of subscriber connections.

With Friendly’s intelligent diagnostics and centralized control, MiFibra dramatically reduced average handling time for support issues, improved first-call resolution rates, and cut down on unnecessary truck rolls. The solution’s proactive monitoring capabilities also allowed technical teams to address connectivity issues before they reached the customer—elevating the overall Quality of Experience (QoE) for end users.

The move to Friendly’s scalable, vendor-agnostic platform means MiFibra can onboard new CPE models and expand service offerings without reengineering its backend systems. Designed for long-term flexibility and automation, the platform equips MiFibra to grow confidently in a competitive market.

About MiFibra and Peru’s Broadband Market

MiFibra is a rising player in Peru’s fixed broadband space, offering high-speed internet services to residential and business customers across urban and regional areas. With a focus on delivering affordable, reliable connectivity, the company has positioned itself as a challenger to more established national carriers.

Peru’s digital infrastructure is rapidly evolving, with government and private sector efforts aimed at expanding broadband penetration and bridging the urban-rural connectivity gap. As demand for video streaming, remote work, and smart home services increases, providers like MiFibra are under pressure to ensure consistent, high-quality service delivery.

Upgrading to a modern device management platform was a critical step in MiFibra’s digital transformation strategy—giving the company the agility to scale and the tools to compete on customer experience.

About Friendly Technologies

Friendly Technologies is a global provider of carrier-grade device and IoT management platforms. With robust support for TR-069, TR-369 (USP), and other protocols, its Unified Device Management Platform helps operators like MiFibra automate provisioning, monitor QoE, and manage CPEs at scale.

By replacing MiFibra’s legacy system, Friendly delivered the performance, visibility, and future-readiness needed to meet Peru’s growing connectivity demands.