What is CWMP?

CWMP – CPE WAN Management Protocol – is an application layer protocol. It was defined by Broadband Forum in TR-069 Technical Report, for remote management of customer-premises equipment (CPE) connected to an Internet Protocol (IP) network. TR-069 report describes the CPE WAN Management Protocol, intended for communication between a CPE and Auto-Configuration Server (ACS). The protocol defines support functions for auto-configuration, software or firmware image management, software module management, status and performance management, and diagnostics.

CWMP is a bidirectional protocol, providing communication between a CPE and auto-configuration servers (ACS). It includes both a safe auto-configuration and the control of other CPE management functions within an integrated framework. The protocol addresses telecom devices, such as modems, routers, gateways, as well as end-user devices that connect to the Internet, such as set-top boxes, and VoIP-phones. The technical specifications are managed and published by the Broadband Forum. TR-069 was first published in May 2004, with amendments in 2006, 2007, 2010, July 2011 to version 1.3. and November 2013 to version 1.4.

The CPE WAN Management Protocol supports a variety of functionalities to manage a collection of CPE, including the following primary capabilities:


  • Auto-configuration and dynamic service provisioning
  • Software/firmware image management
  • Software module management
  • Status and performance monitoring
  • Diagnostics
Illustration for a CPE remote control

Friendly CWMP for Mass Remote Management of CPE

Friendly’s CWMP device management is a unified solution that improves the quality of experience for carriers and CSPs. Friendly’s CWMP solution streamlines the entire broadband service life cycle, enabling operators to increase customer satisfaction while reducing operational costs.

Friendly Technologies simplifies the deployment, management, and monitoring of Data, VoIP, and IPTV services. Friendly’s CWMP solution can manage various devices: RG/IAD, xDSL Routers, Home Gateway, IPTV STBs, ATA, VoIP Phones, WiFi, femtocells, dongles, storage devices, mobile hotspot devices, Smart Home devices, and more. The Friendly solutions service xDSL, FTTH, cable, satellite, and LTE networks.

Improving customer experience and dramatically reducing support costs

The Friendly CWMP solution streamlines and simplifies the entire service life cycle of broadband devices from deployment to ongoing management and support. By providing zero-touch provisioning and tools to diagnose and solve problems remotely on the CPE, the system reduces the number of calls to the help desk and shortens the time on each support call. As a result, service providers enjoy a significant reduction in OPEX, while increasing customer satisfaction.

Friendly’s Unique Smart Layer™ and APR™ (Automatic Problem Resolution) Technology

Friendly’s CWMP solution is the first TR-069 platform with real intelligence. Its advanced technology eliminates the carrier’s need to invest precious professional resources in learning the TR-069 protocol and developing complicated scripts. This unique technology has another major advantage – the capability of automating the process of adding new types of devices and services.

The APR™ Technology enables proactive maintenance, reduced number of calls to the call center, and drastically shortened call-handling time.

Easy In-house Customization According to YOUR Needs

The platform is designed to support easy and rapid self-customization, accommodating the system to comply with your dynamically changing needs with no (or minimal) professional services requirement. As a result, service providers accelerate their time-to-market when introducing new devices and services, avoiding heavy investment in professional services.

Friendly offers a comprehensive, fully-featured, robust solution for Carriers and CSPs to automate the deployment and support of data, voice, and video services. The solution is based on the CWMP and enables a reduction in the cost of provisioning and support.


Friendly CWMP Solution Highlights:

  • Remote management of devices including CPEs installed behind a NAT device
  • Zero-Touch self-provisioning of new devices
  • Support cost reduction tools
  • Remote diagnostics and repair
  • Automatic problem resolution (APR™)
  • WiFi optimization
  • Preventive support calls features
  • Mass update of groups of devices
  • Remote reboot and reset of devices
  • Firmware updates
  • CPE monitoring
  • Event triggering, including ‘what-if’ scenarios
  • Complete API to external applications
  • SDK and script editor