Case Study Snapshot: Hot Israel (Altice Group)

Hot, a leading fiber broadband provider and part of the international Altice Group, partnered with Friendly Technologies in 2023 to enhance service reliability and operational visibility across its growing subscriber base. Managing hundreds of thousands of FTTH connections, Hot required a robust solution to maintain premium customer experience while scaling its infrastructure.

Hot selected Friendly’s Unified Device Management Platform (UDMP) to centralize device provisioning, monitor QoE in real time, and streamline support workflows. The deployment includes modules for advanced provisioning, QoE monitoring, and centralized diagnostics, integrated into Hot’s high-speed fiber network architecture.

With Friendly’s tools in place, Hot gained full visibility into its CPE fleet, enabling rapid identification of performance issues and automated resolution where possible. Support teams now rely on real-time data to reduce customer complaints, improve response time, and proactively address connectivity problems—critical for maintaining high service standards in a premium market segment.

The implementation also positions Hot to easily onboard new CPE models and introduce service enhancements without infrastructure overhauls. Friendly’s multi-protocol, vendor-neutral architecture ensures compatibility with evolving technology needs and ongoing network expansion.

About Hot and the National Broadband Market

Hot, a subsidiary of the Altice Group, is one of the country’s most prominent telecom providers, offering fiber internet, television, and fixed-line services to residential and business customers. With a strategic focus on high-speed fiber infrastructure, Hot plays a central role in the country’s ongoing digital modernization.

The broadband market in the region is highly competitive, driven by consumer demand for fast, stable, and uninterrupted internet—especially for streaming, remote work, and smart home services. As fiber adoption accelerates, providers like Hot must ensure efficient device onboarding, minimal downtime, and excellent customer support to stay ahead.

Hot’s investment in Friendly Technologies reflects its commitment to delivering reliable, scalable service at scale—supporting both subscriber growth and network innovation.

About Friendly Technologies

Friendly Technologies is a global provider of device and IoT management platforms for fixed and mobile broadband. Its Unified Device Management Platform supports TR-069, TR-369 (USP), and other open protocols—providing end-to-end visibility, automated provisioning, diagnostics, and analytics.

With deployments across major regional operators like Hot, Friendly helps fiber ISPs simplify operations, lower support costs, and deliver a best-in-class broadband experience.