Self-Support Portal & Mobile App

Self-Support Portal

The Self-Support Portal is designed to reduce call center loads and elevate user satisfaction by enabling customers to handle issues independently.

• Automated Problem Resolution: Provides one-click fixes for Wi-Fi, device health, and latency issues, giving users a proactive tool for common challenges.
• Intuitive Interface: A simple layout makes it easy for customers to find and solve problems without technical assistance.
• Broad Device Compatibility: Supports a wide range of devices, including modems, IPTV/STBs, cameras, and more, with automated resolutions for diverse services (data, voice, video).
• Network Map & Security: Users can view all connected devices on a clear network map, quickly identifying and disconnecting unknown devices for enhanced security.

Friendly Connect Mobile App

Extends self-support capabilities to mobile devices, empowering users with on-the-go troubleshooting.

• Wi-Fi Diagnostics & Troubleshooting: Detect Wi-Fi connectivity issues, select optimal channels, and adjust settings like SSID and password remotely.
• Connection Insights: Provide a detailed view of connection quality from the device’s location for a more accurate experience assessment.
• User Experience Enhancement: Together with the Self-Support Portal, the app provides a comprehensive self-service solution, reducing support calls and improving overall user satisfaction.

Self-Sufficient Problem Solving: Key Highlights

• Automated Diagnostics and Repair: Friendly’s platform handles diagnostics and repair independently, ensuring quick resolutions.
• Comprehensive Device Support: Built to manage multiple device types across services like data, voice, and video.
• Proactive Network Security: Allow users to see and manage devices on their network for added control and peace of mind.

Ready to Drive User Satisfaction and Efficiency?

See It in Action
Get a live demo and experience firsthand how Friendly’s Self-Support Portal and Friendly Connect Mobile App reduce call center load, increase user satisfaction, and drive ARPU.