Friendly Device Management
Trusted by 300+ Carriers Worldwide
Friendly Unified Device Management is a comprehensive and secure solution for carriers and service providers to manage Broadband devices across various networks throughout their entire lifecycle.
Comprehensive & Future Ready Solution
Unified Management for Any Device
Manage any TR-069/TR-369 device across its lifecycle from a single console (additional protocol support available).
Any Network
Support including FTTx, 5G/6G, FWA, xDSL, cable, satellite, and IoT networks
Carrier-Grade Reliability
Trusted by leading carriers and ISPs globally, managing tens of millions of devices.
Wi-Fi Optimization
Enhanced Wi-Fi management tools for improving customer satisfaction and reducing churn.
Business Intelligence
Comprehensive analytics and insights for informed decision-making and predictive maintenance.
Future-Ready
Active involvement in standardization forums, ready for IoT and smart home integration.
Full Support of the Entire Device Lifecycle
Powering the complete management of devices from start to finish, including auto-provisioning, QoE & Wi-Fi optimization, group updates, support automation, analytics, and everything in between.
Device Lifecycle Management
Friendly Technologies simplifies the entire lifecycle of your devices with our Unified Device Management platform. From auto-provisioning and inventory management to Wi-Fi optimization and support automation, we ensure efficiency, security, and user satisfaction.
Features of Friendly Unified Device Management
Advanced TR-069/TR-369 and Wi-Fi Solutions for the full lifecycle management of devices.
Wi-Fi Optimization & Connected Home
Optimize Wi-Fi performance to ensure seamless and robust connections for all devices in high-traffic environments.
QoE Monitoring & Analytics
Monitor and analyze Quality of Experience with comprehensive bulk data collection to proactively improve network performance.
Support Automation
Automate support processes to quickly diagnose and resolve issues, reducing downtime and improving user satisfaction.
Automated Provisioning
Enable zero-touch provisioning for quick and efficient deployment of new devices, minimizing truck rolls.
BI and Analytics
Business Intelligence, analytics, and insights for managerial-level decision-making.
Smart Home & IoT
Future-proof smart home and IoT ecosystems with scalable, adaptable solutions for managing connected devices.
Versatile and Comprehensive Protocol Support
Supporting the broadest range of protocols to ensure smooth, unified connectivity.
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TR-069 Full Protocols
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TR-369/USP
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IoT Protocols
Benefits by Role
The platform offers benefits to the various department / roles in the company:
Executives
Insights and Analytics for Strategic Decision-Making such as:
- Customers experience i high-level view related to connectivity, Wi-Fi experience, and services
- Device quality and problem ration by device model
- Most Frequent Problems
- Trends
Operations Managers
Simplified deployment and managing the device life cycle
- Reduced operational and support costs (such group operations)
- Automatic Deployment of new services
- Information of specific devices behavior and problems
- FCC reports (and other requirements by the regulatory authorities)
- Proactive Customer Care to resolve possible problems before they occur
Call Center
- Reduced call volume and shorter duration of support call time by
- Powerful tools to diagnose and resolve issues quickly
- Optimized Support Processes
- Pinpoint problems and suggest how to resolve it
- Self-support tools to reduce calls to the call center
Subscribers
- Zero-touch installation for easy onboarding
- Optimize Wi-Fi quality & Enhanced Quality of Experience
- Automatic problem resolution
- Reduction the duration of annoying support calls
Modules & Architecture
Friendly offers a unified platform to support TR-069 & TR-369, IoT, and Smart Home. We can install the system as all-in-one or in a few instances as required by the customer.
Unified Architecture
Solution Components/Modules
Offering a comprehensive suite of modules and features beyond the standard TR-069 ACS.
Friendly TR-069 ACS
Simplify communications with CPEs (engine + Smart layer)
Friendly TR-369 USP Controller
Communicate with advanced CPEs
Wi-Fi Management Plus
Improve and optimize Wi-Fi Management for the home network
Management Portal
Easily manage connected CPEs (single or in groups)
Friendly QoE
Analyze data, user experience, device quality, and performance
BI & Analytics
Trend and insight analysis and report generator (with customization options)
Self-Support Portal
Reduce the number of calls to the help desk and increase customer satisfaction
Support Portal
Help support engineers remotely diagnose and solve CPE problems and reduce time spent per call
Friendly Connect
Mobile app for end-users
Provisioning Portal
Enable Zero-Touch provisioning and self-installation of CPEs
Smart API
Connect with back office systems
Smart Home Connect
API to connect to Friendly Smart Home and easily deploy Smart Home services for your customers
IoT Connect
API to connect to Friendly One-IoT and easily enable IoT protocols with your deployments
Leveraging the Best Technology
Supporting the latest technologies to enable you smooth operation with our future-ready solutions.
Unique Technology
Since 2006 Friendly developed cutting-edge technologies to provide its customers with top-level product
Smart Layer™
Automatic analysis of the device data model and capabilities and present it automatically on the screen. The result: No need for any professional services when adding a new device type, resulting in less costs and quick time to market.
Friendly APR™
Proactive diagnostics and resolution for device issues, including automatic problem resolution to reduce support cost.
Smart API™
Unified API to easily integrate with third-party applications. One unified API for TR-069/TR-369, and all types of Smart Home and IoT devices, simplifies integration dramatically with any third-party application.
Flexible Deployment Options
Friendly Unified Device Management offers flexible deployment options, catering to both
on-premises and cloud-based needs, supported by unparalleled customer service and robust cybersecurity measures.
On-Premises
Installation at customers’ premises (physical and/or virtual servers).
Private Cloud
Installation on a cloud provided by the customer or provided by Friendly.
Public Cloud
Hosted solution provided by Friendly on a public cloud as a tenant.
By integrating Friendly Technologies’ TR-069/TR-369 Unified Device Management platform, you can streamline your broadband, FTTH, and FWA operations, reduce costs, and enhance the overall performance of your connected devices. Explore the future of device management without robust scalable, and secure solutions.
Watch a Friendly Unified Device Management Platform Product Snapshot
Revolutionize Your Device Management Today
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